Callie

Shipping

All domestic and international orders are processed Monday through Friday, excluding holidays. Please allow 3–5 business days for order processing prior to shipment. Once your order has been shipped, you will receive a confirmation email with tracking information.

We partner with trusted carriers to ensure your order arrives safely and promptly. Delivery times vary based on location and selected shipping method at checkout. Please note that HauteurBrand is not responsible for delays caused by customs, weather conditions, or carrier issues beyond our control.

Pre-order and made-to-order items may require extended fulfillment times. Estimated delivery windows will be provided at checkout or within your confirmation email.

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Returns & Exchanges

At HauteurBrand, each piece is designed and produced with the highest attention to detail and craftsmanship. Due to the exclusive and limited nature of our collections, all sales are final.

We do not accept returns, exchanges, or cancellations once an order has been placed. This policy ensures the integrity of our production process and the limited-edition nature of our garments.

Please ensure all sizing, details, and shipping information are correct before completing your purchase. For assistance with sizing or style selection, our client care team is available to provide personalized guidance prior to ordering.

In the unlikely event that you receive a damaged or incorrect item, please contact us within 48 hours of delivery at support@hauteurbrand.com with your order number and photos of the issue. We will review and assist on a case-by-case basis.